FREE SHIPPING ON ORDERS OVER $149. Learn More about our shipping options.
Policies
Our policies are designed to create a seamless and enjoyable experience for you, our valued customer.
SHIPPING POLICY
Here at East Coast Glass Gallery we take pride in our packaging and shipping expertise. We package your order very carefully after a final quality assurance check on all items to make sure that your order is delivered to you in a secure and timely manner. You will receive all of your order confirmation and shipping updates through email, make sure that the email you include at the checkout is a valid email address that you have access to. Shipping rates are calculated based on the order total before taxes and the dimensions/weight of the products ordered. Orders totalling $149 or greater before taxes are eligible for free shipping. Orders below $149 before taxes will be charged a shipping fee based on the dimensions/weight of the order. Please feel free to Contact Us if you have anymore questions about shipping.
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Shipping Policy
East Coast Glass Gallery offers free shipping in Canada on all orders $149 and over before taxes. Orders below $149 before taxes will be subject to a shipping fee. All orders will be shipped within 1-2 business days of the final payment being received. We will always strive to process your order within 1-2 business days although this is an estimated time frame. Order processing time may be slightly longer in the unusual occurrence that we are dealing with unforeseen circumstances which affect our ability to process your order in this time frame. We only ship our products to customers located in Canada and all orders will be shipped through Canada Post by default. Please Contact Us to inquire about using a courier other than Canada Post to ship your order. The free shipping option on orders of $149 or above is only available through Canada Post.
International Shipments
East Coast Glass Gallery does not offer international shipments due to the nature of the products that we sell. We apologize for any inconvenience this may cause.
PRIVACY POLICY
It is of the utmost importance for us to protect the privacy and personal information of our site visitors and users.
Data Collection, Use, and Sharing
East Coast Glass Gallery is the sole proprietor of the information collected on this site. We only collect data that are voluntarily provided by site visitors, and we never sell this information to any third parties without informed consent. Unless you indicate otherwise, we may contact you to tell you about East Coast Glass Gallery updates or changes to this privacy policy.
Control Over Data
You are free to Contact Us at any time to inquire about what information we hold about you, to change any of your details which need to be corrected or updated, or to express any concerns you have regarding our use of your data.
Information Security
We take comprehensive steps to protect your information. Sensitive data is always encrypted, stored on secure servers, and transmitted using the safest methods.
RETURN POLICY
We are highly committed to providing premium quality glass art and cannabis accessories at East Coast Glass Gallery. All products undergo a final quality assurance check before sale to ensure that there is no damage or defects.
Return Policy
Due to nature of the products that we sell at East Coast Glass Gallery, we are not able to offer refunds or exchanges of any kind. All sales are final. If you are not fully satisfied with a product that you purchased from East Coast Glass Gallery and believe that it may be defective or was damaged during the delivery process, please Contact Us and we will do our best to make things right.
TERMS OF SERVICE
The following Terms of Service is a legal contract between an individual user and East Coast Glass Gallery regarding the use of our website and services. Please read these terms of service carefully. By accessing our site or using our services, you acknowledge that you understand, agree, and are bound by these terms.
Modification of Terms
At our discretion, East Coast Glass Gallery may edit, add, or remove parts of this agreement. If we do make changes to these Terms of Service, we will make a reasonable effort to provide notice.
Prohibited Conduct
You are solely responsible for your conduct while on our site, and agree to abide by all laws, contracts, intellectual property and third–party rights.
Termination
East Coast Glass Gallery reserves the right to terminate access to our site and block future use of our services if we deem these Terms of Service have been violated.